BioGenex offers express technical assistance through a telephone support hotline staffed by seasoned professionals, experts in the fields of immunohistochemistry, and ready to
Answer your questions on new products
Offer suggestions for product optimization techniques and protocols
Answer your questions about application of reagents and instrumentation
Recommend suitable selections of BioGenex antibodies, probes or kits for your application
Provide you with product manuals, software downloads and detailed troubleshooting information
Prepare for Your Call
When you contact BioGenex Technical Support, please provide the following information to help us expedite your call:
Product catalog or lot number, as needed
Instrument serial number, if applicable
Detailed information on the protocol you used
Training
BioGenex Technical Support also offers on-site training on the use of BioGenex automated systems. Please contact the BioGenex Technical Support for more information.
Product Information
BioGenex Technical Support continuously develops and updates product information as well as frequently asked questions and has attempted to provide you with the most comprehensive product support information with search options through our web site. BioGenex Technical Support is pleased to hear from you if you found the information you needed on our web site.
Contact
BioGenex Technical Support is available Monday through Friday, from 7:00 to 4:00 P.M., Pacific Time.
In the U.S.A.
Tel: 1-800-421-4149
E-Mail: support@biogenex.com
Outside the U.S.A
Please contact your BioGenex country representative here.
BioGenex Field Service is a division of Technical Support. BioGenex offers on-site system repair and maintenance services. BioGenex field service engineers are near major metropolitan areas in the continental U.S.A., and are dedicated to servicing our domestic customers.
Should you experience a system failure, please contact Technical Support to arrange for dispatch of your field service engineer.
