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BioGenex Satisfaction Survey
Please help us serve you better by taking a few moments to fill out this survey form. Anwser only those questions that pertain to your experience with BioGenex and skip the others. We value you as an important customer and thank you for your cooperation. All returned surveys will be included in our monthly raffle.

For the following survey please use the below scale:

1=Disagree Strongly

2=Disagree Somewhat

3=Neutral/Not Sure

4=Agree Somewhat

5=Agree Strongly


General Service
What was the duration of your wait time? 1-3 minutes 3-5 minutes
5-8 minutes 8+ minutes
Order/Customer Service
Order/Customer Service phone calls are answered quickly 1 2 3 4 5
BioGenex Customer Service representatives are courteous 1 2 3 4 5
BioGenex Customer Service representatives are knowledgeable 1 2 3 4 5
Shipping of Products
Products are delivered on time as promised 1 2 3 4 5
Products are received correctly as ordered 1 2 3 4 5
Technical Support/Field Service
BioGenex Technical Support representatives are knowledgeable 1 2 3 4 5
BioGenex Technical Support representatives respond timely with promised information 1 2 3 4 5
The available documentation is appropriate 1 2 3 4 5
Effectiveness of answer/troubleshooting is satisfactory 1 2 3 4 5
I receive the support I need from my Field Service Engineer 1 2 3 4 5
Sales
BioGenex Sales representatives are courteous 1 2 3 4 5
BioGenex Sales representatives are knowledgeable 1 2 3 4 5
BioGenex Sales representatives are willing to go the extra mile for me 1 2 3 4 5
I would recommend BioGenex to my friends/colleagues Yes No
Your Comments and Suggestions for Improvement:
 

Please contact me to discuss additional concerns.
Please enter my name in your monthly raffle.

Name:
Institution/Company:
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