Contact Us

Customer focus is one of the core values of BioGenex’s business. We have crafted the finest customer support team that consists of qualified professionals with experience in the field of molecular pathology. We also ensure that our customer support team is extensively trained in all of our products as well as common industry techniques for in vitro diagnostics. In addition to our reliable customer service, we are confident that we will be able to provide you with some of the most rigorously tested products.

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BioGenex Office Locations

USA Office
USA

USA Office
49026 Milmont Drive
Fremont, CA 94538
USA

From San Francisco International Airport (Click here for directions)

From San Jose International Airport (Click here for directions)


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All Distributors

China

China

BioSource (Beijing) Med-Tech Co. Ltd.
Room 363/365,
1st Building, No. 538,
Haidian District,
Beijing 100094, PRC.
Tel: +86-10-62469566
Fax: +86-10-62701827
Email: marketing@biosourcemedtech.com

Indonesia

Indonesia

PT Biozatix Indonesia
Jl. Griya Agung No. 59 Kel.
Sunter Agung, Tanjung Priok,
Jakarta Utara 14350,
Indonesia.
Email: sales@biozatix.com
Phone: (62) 21-2246-8411

Israel

Israel

Eldan Electronic Instrument Ltd.
6 Hashiloach street,
Petach-Tikva 4917001 ,
Israel
Contact No: +972-3-9371111
Fax+972-3-9371100
Email: eldan@eldan.biz
Website:www.eldan.biz

 
Japan

Japan

Medical & Biological Laboratories Co. Ltd.
KDX Nagoya Sakae Bldg. 10F
5-3 Sakae 4 chome Naka-ku
Nagoya, 460-0008,Japan
Email: pathology@mbl.co.jp
Website: www.mbl.co.jp/index.html
Website(En): www.mbl.co.jp/e/index.html

And

Cosmo Bio Co., Ltd.
Toyoekimae Bldg 2-2-20
Toyo Koto-Ku, Tokyo
135-0-016, Japan
Tel: +81-3-5632-9965
Fax: +81-3-5632-9608
Email: export@cosmobio.co.jp
Website:www.cosmobio.co.jp

Jordan

Jordan

Al Wafi Group for Marketing &
International Trade Co. Ltd.
Khalil Al-Salem St.
Beside Social Security
Tla Al-Ali P. O. Box 925030, Amman-11190
Tel: +962-6-5353761
Fax: +962-6-5354366
Email: al-wafi@nets.com.jo
Email: orders@al-wafigroup.com

Kuwait

Kuwait

Medical Engineering Company WLL,
Shajahan. S,
Sales & Application Specialist, Lab & Diagnostics,
Mobile:+965- 5511 0471
Tel: +965-2208 4646
Fax: +965-2208 4656
Email: shajahan@mec-kwt.com
Website: http://www.mec-kwt.com

Lebanon

Lebanon

Basilky S.A.R.L.
P. O. Box 11-4263
Beirut, Lebanon
Tel: +961 1 585513
Fax: +961 1 218726
Email: basilky@inco.com.lb

Myanmar

Myanmar

HMM Co. Ltd.
(5/b), Mya Wott Yee Str., (13) Qta
Yankin Tsp., Yangon
Myanmar
Tel:(+95) 1561164, 1560258
Fax: (+95) 1241775
Email: hein.dr@gmail.com This e-mail address is being protected from spambots. You need JavaScript enabled to view it
Website:www.immuno.com.au
Contact persons: Dr Hein M Htet, Director

Pakistan

Pakistan

Pakistan Scientific Traders
17-F Sharaf Mansion
16-Fatima Jinnah Road
Lahore-54000
Pakistan
Tel: 92 42 6315232
Fax: 92 42 6315320
Email: pst@brain.net.pk

 
Palestine

Palestine

Arcomed
Hamouri Building - 1st floor
Palestine - Ramallah -
Tel: +970-597929970
Email: nour@arcomed.ps

Taiwan

Taiwan

Hong Jing Co., Ltd.
5F, No. 174, Chung-Shan RD. SEC. 1
Young-Ho City, TAIPEI
Taiwan, R.O.C.
Tel: +886-2- 32338585/ +886 2 32338107
Fax: +886-2-32338686
Email: technical-services@hongjing.com.tw
Website: www.hongjing.com.tw

Saudiarabia

Saudi Arabia

Thimar Al Jazirah Company
PO Box 523
Riyadh 11421
Saudi Arabia
Tel: 996-11-4454545
Contact: Mr. Akbar Hussain
Website: www.thimar.co 

SouthKorea

South Korea

Medilab Korea Co., Ltd.
4th Fl. Silla Bldg.
190-15 Bangyi-Dong, Songpa-gu Seoul, 138-150, Republic of Korea Tel: +82-02-424-6367, ex. 211 Fax: +82-02-412-6535 Mr Oh Sang Hyeok: clinimacs@medilab.co.kr Haeyong Yoon: hyyoon@medilab.co.kr

And

Dow Biomedica Inc.
F4 Sejong Bd. 115-2 Ogeum-dong Songpa
Seoul, Korea
Tel: +82 2 2201 3602
Mobile: +82 10 3949 4779
Email: yg.shin@dowbiomedica.co.kr
Website: www.dowbiomedica.co.kr
Contact person: Mr. YG Shin, CEO

Vietnam

Vietnam

Biocare Vietnam JSC
So 3, Nha, KTT ky thuat oto,
Nam Dong, Dong Da, Ha Noi, Vietnam
Tel: +84 3 5773379
Email:juliovu@gmail.com
Contact persons: Mr Vu Thanh, President

Bhutan

Bhutan

WAMLING PHARMACEUTICALS & MEDICALS SUPPLIES
PO BOX 972, Norzoed Plaza, 2nd Floor, Flat No:201
Building No: 14, NORZIN LAM
THIMPHU, BHUTAN.
Contact Person: Rinchen Phuntsho
Mobile: 97517119881
Email: wpms012014@gmail.com

Nepal

Nepal

Everest Trade Link
PO Box 23581,, Tinkune, Koteshwor,
Kathmandu, Nepal.
Contact Person: Mr. Hari Thapa
Mobile: 977 9801029911
email: etlink@ntc.net.np

Srilanka

Srilanka

Premium International(Pvt)Ltd
No 161,Danister De Silva Mw,
Colombo 09, Srilanka.
Contact Person: Mr.Kalinga Weerakoon
Mobile: 940777256770
Email: kalinga@premium.lk

Thailand

Thailand

Molecular Dx Co.,Ltd.
99 Ratchada-Ramintra Rd.,,
Kwang Nuanchan, Khet Buengkum,,
Bangkok 10230 Thailand
Mobile : +66 86 448 3950
Tel : +66 20101599
Fax : +66 20101599
Website : http://www.mdx-thailand.com/

 

 

 

Sales Support

We understand that finding the right products is important for the ultimate success of your projects. At BioGenex, our sales support team has all of the information that helps guide your product selection and ordering during the sales process.

USA Office
BioGenex Laboratories
49026 Milmont Drive, Fremont, CA 94538, USA

India Office
Plot No.4, survey #656/A
APIIC SEZ for Aerospace & Precision Engineering .
Adibatla, R. R. District, Telangana, 501510, India

China Office
Unit 511B, 5F Front Hall, Shanghai Exhibition Center
No. 1000 Middle Yan An Road
Shanghai 200041, PRC

Email:customer.service@biogenex.com

For customers outside the United States, India and China, please contact our distributors in your country for support.

 

Technical Support

Application Support

BioGenex’s technical support team is happy to assist you with professional services in regards to any of our instrument and reagent products, including selection of the right antibodies and detection systems for automated and manual staining. We also offer onsite technical support and instrument maintenance for any of our instruments.

Training

Comprehensive training programs are available through our qualified product specialists and application scientists. The training, which is conducted in our US and India facilities, includes instrument operations, maintenance and troubleshooting.

Please contact Technical Support if you need our application support and training.

USA Office
BioGenex Laboratories
49026 Milmont Drive, Fremont, CA 94538, USA

  • Tel: +1 510-824-1400 ext 3
  • Toll Free: 1-(800) 421-4149 ext 3
  • Fax: +1 510-824-1490
  • Email: support@biogenex.com

India Office
Plot No.4, survey #656/A
APIIC SEZ for Aerospace & Precision Engineering .
Adibatla, R. R. District, Telangana, 501510, India

China Office
Unit 511B, 5F Front Hall, Shanghai Exhibition Center
No. 1000 Middle Yan An Road
Shanghai 200041, PRC

For customers outside the United States, India and China, please contact our distributors in your country for support.

 

Field Service

We have built a strong field service team in order to be highly responsive to our customer requests for successful instrument installation and other related support. Our field service engineers (FSEs) have demonstrated competence and comprehensive knowledge for our products and are able to visit your sites to perform:

On-site instrument repairs and troubleshooting
Software and hardware upgrades
Preventive maintenance

USA Office
BioGenex Laboratories
49026 Milmont Drive, Fremont, CA 94538, USA

  • Tel: +1 510-824-1400 ext 3
  • Toll Free: 1-(800) 421-4149 ext 3
  • Fax: +1 510-824-1490
  • Email: support@biogenex.com

India Office
Plot No.4, survey #656/A
APIIC SEZ for Aerospace & Precision Engineering .
Adibatla, R. R. District, Telangana, 501510, India

China Office
Unit 511B, 5F Front Hall, Shanghai Exhibition Center
No. 1000 Middle Yan An Road
Shanghai 200041, PRC

For customers outside the United States, India and China, please contact our distributors in your country for support.

 

Ordering

USA Office
BioGenex Laboratories
49026 Milmont Drive, Fremont, CA 94538, USA

  • Tel: +1 510-824-1400 ext 3
  • Toll Free: 1-(800) 421-4149 ext 3
  • Fax: +1 510-824-1490
  • Email: support@biogenex.com

India Office
Plot No.4, survey #656/A
APIIC SEZ for Aerospace & Precision Engineering .
Adibatla, R. R. District, Telangana, 501510, India

China Office
Unit 511B, 5F Front Hall, Shanghai Exhibition Center
No. 1000 Middle Yan An Road
Shanghai 200041, PRC

Email: customer.service@biogenex.com

For customers outside the United States, India and China, please contact our distributors in your country for support.

Terms and Conditions

Order Information

Credit Terms: BioGenex will review the customer credit application and finalize the terms (credit limit and net days) based on inputs provided and credit rating.
Confirming Orders: To avoid shipment duplication, please indicate in bold "CONFIRMING ORDER - PLEASE DO NOT SHIP" on your order.

Conditions of Sale

All prices are quoted in U.S. dollars, exclusive of sales tax (State and County), as applicable.
If an order is not taxable, a tax exemption certificate must be provided.
Products and prices are subject to change without any prior notice.

Discounts

Please inquire about BioGenex quantity discount policies at 1-800-421-4149

Payment

All payments must be made in U.S. dollars. You may choose any mode of payment (Note: Online payment systems are not implemented).

Return and Refund Policy

BioGenex reagents are covered by Quality Assurance (QA) policy:
Returns will only be accepted with BioGenex Return Material Authorization (RMA). Please contact customer service for further assistance.
BioGenex has a limited liability for a refund or replacement. The same is solely under the discretion of BioGenex management.
A full refund will be provided when a product cannot perform according to data specifications.
If client makes an error in ordering a product, a refund may be provided but will be subjected to a 30% restocking fee.
Express Delivery: Express delivery options are also available on request at an extra cost.
BioGenex customer service for assistance:Tel: 1-800-421-4149, Monday through Friday, 7 AM – 4 PM PST or E-mail at: customer.service@biogenex.com

Other Terms and Conditions

BioGenex is committed to quality, innovation, service, and support. We believe that the high degree of quality control performed on all our products will help you with consistent and reproducible results.
All orders are subject to acceptance by BioGenex and product availability.
Delivery dates are estimates and BioGenex shall have no liability for any delays.
There are no expressed, implied or statutory warranties, including without limitation, the implied warranties of merchantability, fitness for a particular purpose and non-infringement of third party rights.
Freight charges are prepaid and added to the invoice.
BioGenex shall not be liable for any incidental, indirect, special or consequential damages, even if it is aware of the possibility of such damages. BioGenex's total liability for any order shall not exceed the amount paid by customer under such order.
These terms and conditions constitute the entire agreement between the parties with respect to the products purchased hereunder.
Any additional, different or inconsistent terms and conditions in a purchase order form or like forms used by customer to purchase, change, accept or otherwise process the orders are objected to and not binding on BioGenex.
This agreement between the parties shall be governed by the laws of the State of California without regard to its conflicts of laws.
Any dispute arising out of or related to this agreement shall be resolved solely in the U.S. district court for the Northern District of California or in San Francisco County, California, and in no other courts.  Customer hereby consents to the jurisdiction of, venue in and service of process in the aforementioned courts.
Customer Care
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