Contact Us

    Customer focus is one of the core values of BioGenex’s business. We have crafted the finest customer support team that consists of qualified professionals with experience in the field of molecular pathology. We also ensure that our customer support team is extensively trained in all of our products as well as common industry techniques for in vitro diagnostics. In addition to our reliable customer service, we are confident that we will be able to provide you with some of the most rigorously tested products.

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    BioGenex Office Locations

    USA Office

    USA

    USA Office
    49026 Milmont Drive
    Fremont, CA 94538
    USA

    From San Francisco International Airport (Click here for directions)

    From San Jose International Airport (Click here for directions)


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    All Distributors

    China

    China

    BioSource (Beijing) Med-Tech Co. Ltd.
    Room 363/365,
    1st Building, No. 538,
    Haidian District,
    Beijing 100094, PRC.
    Tel: +86-10-62469566
    Fax: +86-10-62701827
    Email: marketing@biosourcemedtech.com

    And

    Shanghai Huntz Enterprises Ltd.
    Room 1201, Building 6, HuiYang Building,
    #1139 Pudong Blvd., PuDong New District,
    ShangHai 200135, PRC
    Tel: +86 21 6862 0216
    Fax: +86 21 5028 2846
    Email: honn_impo@163.com
    Website:www.huntz.cn

    Indonesia

    Indonesia

    PT Biozatix Indonesia
    Jl. Griya Agung No. 59 Kel.
    Sunter Agung, Tanjung Priok,
    Jakarta Utara 14350,
    Indonesia.
    Email: sales@biozatix.com
    Phone: (62) 21-2246-8411

    Israel

    Israel

    Eldan Electronic Instrument Ltd.
    6 Hashiloach street,
    Petach-Tikva 4917001 ,
    Israel
    Contact No: +972-3-9371111
    Fax+972-3-9371100
    Email: eldan@eldan.biz
    Website:www.eldan.biz

     
    Japan

    Japan

    Medical & Biological Laboratories Co. Ltd.
    KDX Nagoya Sakae Bldg. 10F
    5-3 Sakae 4 chome Naka-ku
    Nagoya, 460-0008,Japan
    Email: pathology@mbl.co.jp
    Website: www.mbl.co.jp/index.html
    Website(En): www.mbl.co.jp/e/index.html

    And

    Cosmo Bio Co., Ltd.
    Toyoekimae Bldg 2-2-20
    Toyo Koto-Ku, Tokyo
    135-0-016, Japan
    Tel: +81-3-5632-9965
    Fax: +81-3-5632-9608
    Email: export@cosmobio.co.jp
    Website:www.cosmobio.co.jp

    Jordan

    Jordan

    Al Wafi Group for Marketing &
    International Trade Co. Ltd.
    Khalil Al-Salem St.
    Beside Social Security
    Tla Al-Ali P. O. Box 925030, Amman-11190
    Tel: +962-6-5353761
    Fax: +962-6-5354366
    Email: al-wafi@nets.com.jo
    Email: orders@al-wafigroup.com

    Kuwait

    Kuwait

    Najmat Burgan General Trading & Contracting Co.,
    W.L.L., P. O. Box 2563, Safat 13026, Kuwait
    C.R. 69441
    Tel: +965 242 6157 / 242 7860
    Fax: +965 242 6179
    Email: nburgan@qualitynet.net

    Lebanon

    Lebanon

    Basilky S.A.R.L.
    P. O. Box 11-4263
    Beirut, Lebanon
    Tel: +961 1 585513
    Fax: +961 1 218726
    Email: basilky@inco.com.lb

    Myanmar

    Myanmar

    HMM Co. Ltd.
    (5/b), Mya Wott Yee Str., (13) Qta
    Yankin Tsp., Yangon
    Myanmar
    Tel:(+95) 1561164, 1560258
    Fax: (+95) 1241775
    Email: hein.dr@gmail.com This e-mail address is being protected from spambots. You need JavaScript enabled to view it
    Website:www.immuno.com.au
    Contact persons: Dr Hein M Htet, Director

    Pakistan

    Pakistan

    Pakistan Scientific Traders
    17-F Sharaf Mansion
    16-Fatima Jinnah Road
    Lahore-54000
    Pakistan
    Tel: 92 42 6315232
    Fax: 92 42 6315320
    Email: pst@brain.net.pk

     
    Palestine

    Palestine

    Arcomed
    Hamouri Building - 1st floor
    Palestine - Ramallah -
    Tel: +970-597929970
    Email: nour@arcomed.ps

    Taiwan

    Taiwan

    Hong Jing Co., Ltd.
    5F, No. 174, Chung-Shan RD. SEC. 1
    Young-Ho City, TAIPEI
    Taiwan, R.O.C.
    Tel: +886-2- 32338585/ +886 2 32338107
    Fax: +886-2-32338686
    Email: technical-services@hongjing.com.tw
    Website: www.hongjing.com.tw

    Saudiarabia

    Saudi Arabia

    Thimar Al Jazirah Company
    PO Box 523
    Riyadh 11421
    Saudi Arabia
    Tel: 996-11-4454545
    Contact: Mr. Akbar Hussain
    Website: www.thimar.co 

    SouthKorea

    South Korea

    Medilab Korea Co., Ltd.
    4th Fl. Silla Bldg.
    190-15 Bangyi-Dong, Songpa-gu Seoul, 138-150, Republic of Korea Tel: +82-02-424-6367, ex. 211 Fax: +82-02-412-6535 Mr Oh Sang Hyeok: clinimacs@medilab.co.kr Haeyong Yoon: hyyoon@medilab.co.kr

    And

    Dow Biomedica Inc.
    F4 Sejong Bd. 115-2 Ogeum-dong Songpa
    Seoul, Korea
    Tel: +82 2 2201 3602
    Mobile: +82 10 3949 4779
    Email: yg.shin@dowbiomedica.co.kr
    Website: www.dowbiomedica.co.kr
    Contact person: Mr. YG Shin, CEO

    Vietnam

    Vietnam

    Biocare Vietnam JSC
    So 3, Nha, KTT ky thuat oto,
    Nam Dong, Dong Da, Ha Noi, Vietnam
    Tel: +84 3 5773379
    Email:juliovu@gmail.com
    Contact persons: Mr Vu Thanh, President

    Bhutan

    Bhutan

    WAMLING PHARMACEUTICALS & MEDICALS SUPPLIES
    PO BOX 972, Norzoed Plaza, 2nd Floor, Flat No:201
    Building No: 14, NORZIN LAM
    THIMPHU, BHUTAN.
    Contact Person: Rinchen Phuntsho
    Mobile: 97517119881
    Email: wpms012014@gmail.com

    Nepal

    Nepal

    Everest Trade Link
    PO Box 23581,, Tinkune, Koteshwor,
    Kathmandu, Nepal.
    Contact Person: Mr. Hari Thapa
    Mobile: 977 9801029911
    email: etlink@ntc.net.np

    Srilanka

    Srilanka

    Premium International(Pvt)Ltd
    No 161,Danister De Silva Mw,
    Colombo 09, Srilanka.
    Contact Person: Mr.Kalinga Weerakoon
    Mobile: 940777256770
    Email: kalinga@premium.lk

    Thailand

    Thailand

    BCC MDx Co.,Ltd.
    99 Ratchada-Ram Intra Road.,
    Nuanchan, Bueng Kum,
    Bangkok 10230 Thailand
    Mobile : +6698 524 6546
    Tel : +662 0101599
    Fax : +662 0101599
    Website : www.bccholdingthailand.com
    Email: kkt.bcc@gmail.com

     

     

     

    Sales Support

    We understand that finding the right products is important for the ultimate success of your projects. At BioGenex, our sales support team has all of the information that helps guide your product selection and ordering during the sales process.

    USA Office
    BioGenex Laboratories
    49026 Milmont Drive, Fremont, CA 94538, USA

    India Office
    Plot No.4, survey #656/A
    APIIC SEZ for Aerospace & Precision Engineering .
    Adibatla, R. R. District, Telangana, 501510, India

    China Office
    Unit 511B, 5F Front Hall, Shanghai Exhibition Center
    No. 1000 Middle Yan An Road
    Shanghai 200041, PRC

    Email:customer.service@biogenex.com

    For customers outside the United States, India and China, please contact our distributors in your country for support.

     

    Technical Support

    Application Support

    BioGenex’s technical support team is happy to assist you with professional services in regards to any of our instrument and reagent products, including selection of the right antibodies and detection systems for automated and manual staining. We also offer onsite technical support and instrument maintenance for any of our instruments.

    Training

    Comprehensive training programs are available through our qualified product specialists and application scientists. The training, which is conducted in our US and India facilities, includes instrument operations, maintenance and troubleshooting.

    Please contact Technical Support if you need our application support and training.

    USA Office
    BioGenex Laboratories
    49026 Milmont Drive, Fremont, CA 94538, USA

    • Tel: +1 510-824-1400 ext 3
    • Toll Free: 1-(800) 421-4149 ext 3
    • Fax: +1 510-824-1490
    • Email: support@biogenex.com

    India Office
    Plot No.4, survey #656/A
    APIIC SEZ for Aerospace & Precision Engineering .
    Adibatla, R. R. District, Telangana, 501510, India

    China Office
    Unit 511B, 5F Front Hall, Shanghai Exhibition Center
    No. 1000 Middle Yan An Road
    Shanghai 200041, PRC

    For customers outside the United States, India and China, please contact our distributors in your country for support.

     

    Field Service

    We have built a strong field service team in order to be highly responsive to our customer requests for successful instrument installation and other related support. Our field service engineers (FSEs) have demonstrated competence and comprehensive knowledge for our products and are able to visit your sites to perform:

    On-site instrument repairs and troubleshooting
    Software and hardware upgrades
    Preventive maintenance

    USA Office
    BioGenex Laboratories
    49026 Milmont Drive, Fremont, CA 94538, USA

    • Tel: +1 510-824-1400 ext 3
    • Toll Free: 1-(800) 421-4149 ext 3
    • Fax: +1 510-824-1490
    • Email: support@biogenex.com

    India Office
    Plot No.4, survey #656/A
    APIIC SEZ for Aerospace & Precision Engineering .
    Adibatla, R. R. District, Telangana, 501510, India

    China Office
    Unit 511B, 5F Front Hall, Shanghai Exhibition Center
    No. 1000 Middle Yan An Road
    Shanghai 200041, PRC

    For customers outside the United States, India and China, please contact our distributors in your country for support.

     

    Ordering

    USA Office
    BioGenex Laboratories
    49026 Milmont Drive, Fremont, CA 94538, USA

    • Tel: +1 510-824-1400 ext 3
    • Toll Free: 1-(800) 421-4149 ext 3
    • Fax: +1 510-824-1490
    • Email: support@biogenex.com

    India Office
    Plot No.4, survey #656/A
    APIIC SEZ for Aerospace & Precision Engineering .
    Adibatla, R. R. District, Telangana, 501510, India

    China Office
    Unit 511B, 5F Front Hall, Shanghai Exhibition Center
    No. 1000 Middle Yan An Road
    Shanghai 200041, PRC

    Email: customer.service@biogenex.com

    For customers outside the United States, India and China, please contact our distributors in your country for support.

    Terms and Conditions

    Order Information

    Credit Terms: BioGenex will review the customer credit application and finalize the terms (credit limit and net days) based on inputs provided and credit rating.
    Confirming Orders: To avoid shipment duplication, please indicate in bold "CONFIRMING ORDER - PLEASE DO NOT SHIP" on your order.

    Conditions of Sale

    All prices are quoted in U.S. dollars, exclusive of sales tax (State and County), as applicable.
    If an order is not taxable, a tax exemption certificate must be provided.
    Products and prices are subject to change without any prior notice.

    Discounts

    Please inquire about BioGenex quantity discount policies at 1-800-421-4149

    Payment

    All payments must be made in U.S. dollars. You may choose any mode of payment (Note: Online payment systems are not implemented).

    Return and Refund Policy

    BioGenex reagents are covered by Quality Assurance (QA) policy:
    Returns will only be accepted with BioGenex Return Material Authorization (RMA). Please contact customer service for further assistance.
    BioGenex has a limited liability for a refund or replacement. The same is solely under the discretion of BioGenex management.
    A full refund will be provided when a product cannot perform according to data specifications.
    If client makes an error in ordering a product, a refund may be provided but will be subjected to a 30% restocking fee.
    Express Delivery: Express delivery options are also available on request at an extra cost.
    BioGenex customer service for assistance:Tel: 1-800-421-4149, Monday through Friday, 7 AM – 4 PM PST or E-mail at: customer.service@biogenex.com

    Other Terms and Conditions

    BioGenex is committed to quality, innovation, service, and support. We believe that the high degree of quality control performed on all our products will help you with consistent and reproducible results.
    All orders are subject to acceptance by BioGenex and product availability.
    Delivery dates are estimates and BioGenex shall have no liability for any delays.
    There are no expressed, implied or statutory warranties, including without limitation, the implied warranties of merchantability, fitness for a particular purpose and non-infringement of third party rights.
    Freight charges are prepaid and added to the invoice.
    BioGenex shall not be liable for any incidental, indirect, special or consequential damages, even if it is aware of the possibility of such damages. BioGenex's total liability for any order shall not exceed the amount paid by customer under such order.
    These terms and conditions constitute the entire agreement between the parties with respect to the products purchased hereunder.
    Any additional, different or inconsistent terms and conditions in a purchase order form or like forms used by customer to purchase, change, accept or otherwise process the orders are objected to and not binding on BioGenex.
    This agreement between the parties shall be governed by the laws of the State of California without regard to its conflicts of laws.
    Any dispute arising out of or related to this agreement shall be resolved solely in the U.S. district court for the Northern District of California or in San Francisco County, California, and in no other courts.  Customer hereby consents to the jurisdiction of, venue in and service of process in the aforementioned courts.